Regulatory Compliance Backed by a Robust Structure
Protecting Our Clients by Protecting Their Customers
In the face of increasing regulatory complexity and a hostile cyber-security landscape, you can no longer allow your compliance and data security management – let alone that of your debt collection vendors – to be anything less than industry leading.
Our sweeping regulatory compliance and audit oversight shapes how our employees interact with consumers, how we monitor and assess those interactions, and how we secure and protect both client and consumer data.
We minimize legal, regulatory, and reputational risk for our clients and protect consumers with our proprietary Compliance Management System (CMS). Thanks to the strength of our CMS, TSI’s industry-low complaint rate of .017% per contact attempt shields your brand from costly violations and retains customer relationships.
Best-In-Class Compliance Management System
TSI’s CMS is built on four key components and overseen by a robust governance structure spearheaded by our Board of Directors to oversee its effectiveness, promote a culture of compliance, and set clear compliance expectations.
- Prevents and reduces regulatory violations
- Protects consumers
- Decreases risk of litigation
Call Quality Monitoring
- Routinely monitors and scores calls to improve agent-consumer interactions
- Requires supervisor-agent review of the monitored calls
- When necessary, requires coaching and up-training
Consumer Complaint Management
- Investigates consumer complaints
- Determines any merit to complaints
- Performs root-cause analysis
- Improves consumer contact systems, policies, and procedures
Assesses the company’s compliance with consumer protection laws, internal policies and procedures and client requirements.
Evolving Compliance Controls
Our CMS is comprised of a number of automated controls dictated by policies and procedures that determine and assign recovery strategies to accounts that comply with federal, state, and local consumer laws and regulations.
PCI DSS 3.2 Service Provider Level 1 Attestation
As a certified Payment Card Industry Data Security Standard (PCI DSS) service provider, our controls are designed to guarantee that all card payment information is accepted, processed, stored, and transmitted within a secure ecosystem. TSI has achieved PCI DSS 3.2 Service Provider Level 1 attestation – the highest level of service provider certification achieved through a rigorous third-party audit.
SSAE 16 SOC 1
As a certified SSAE 16 SOC 1 Type 2 service provider, we’re able to report on all internal controls that govern our financial reporting. Annual examination, audit, and approval by an independent auditing organization guarantee that our systems and controls are secure and effective.
HIPAA & HITECH
TSI complies with all standards and controls for our healthcare clients to ensure the protection of patient information in both analog and digital formats.